Workflow AS is in client use today. Expanded capabilities continue to land as they are validated.
See what’s possible.
Stay connected to what’s next.
Explore automation examples, catch up on the client briefing, and join our next conversation. This Hub is open to everyone—no account needed. Your company’s work and support requests stay inside your deverus workspace.
The gallery explains examples discussed at our September briefing. Availability depends on your company’s setup and the work involved.
Tuesday, November 3, 2026 · 11:00 a.m. Mountain. Progress, automation examples, and your questions.
See the progress. Help shape what’s next.
Tuesday, November 3, 2026 · 11:00 a.m.–12:00 p.m. America/Denver (Mountain)
10 a.m. Pacific · Noon Central · 1 p.m. Eastern
Join the deverus team for a walkthrough of Workflow AS inside the admin, the new AI admin module, security updates, and other improvements underway. We’ll distinguish what’s available now from what’s still being tested, with time for your questions.
Add the session to your calendar or open Google Meet. Reserve your spot below.
Understand the work.
See where automation can help.
These examples explain the process—not a one-click installation. Client-reported means a client described using it; discussed examples are possibilities to scope; in testing is not general availability.
PACER / federal searches
Search an authorized federal source using agreed criteria. Prepare eligible no-record results; route possible matches to a researcher.
Human checkpoint Possible records and ambiguous name matches
See how it works
Before using it: Requires source access, approved search rules, and qualified review of uncertain matches.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
QA preparation
Collect the facts and prepare review notes so a reviewer can focus on exceptions.
Human checkpoint Reportable or ambiguous records
See how it works
Before using it: Company policies and qualified human judgment govern reportability; this is not a universal screening decision rule.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
County source retrieval (e.g. Harris County)
Retrieve permitted information from a supported county source and prepare it for the screening workflow.
Human checkpoint Exceptions and unsupported sources
See how it works
Before using it: Source availability, permitted access, and result handling must be checked for each courthouse.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Pending-by-days
Review a pending queue, group items by age, and prepare a list of what needs attention.
Human checkpoint Priority and client-specific rules
See how it works
Before using it: Agree aging thresholds and ownership; missing dates and conflicting statuses require review.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
ETA maintenance
Use agreed turnaround information to prepare updated estimated completion dates.
Human checkpoint Missing source data / exceptions
See how it works
Before using it: Missing or unreliable source information must be reviewed; an estimate is not a completion guarantee.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
New client setup coordination
Gather onboarding details and coordinate repeatable setup steps and handoffs.
Human checkpoint Approvals and exceptions
See how it works
Before using it: Define the checklist, then approve sensitive settings and account activation.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Hold release when identity data matches
Compare required information against the company’s approved hold-release conditions.
Human checkpoint Mismatches and high-risk cases
See how it works
Before using it: Exceptions and uncertain matches stay with a reviewer. Rules require company-specific validation.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Courthouse / information-source retrieval
Collect permitted information from supported sources and bring it into an agreed process.
Human checkpoint Unsupported sources and ambiguous records
See how it works
Before using it: Access rights, source coverage, and interpretation need validation before use.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Cerebrum and Argus connections
The September briefing described Cerebrum and Argus connection work in testing.
Human checkpoint Provider access and mapping
See how it works
Before using it: Provider access, mapping, and readiness must be confirmed for each environment. No general release date is promised.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Integrations in Workflow AS (ATS / Cerebrum / Argus)
Describe the systems and information to connect. Scope the exchange, map fields, test, and review before activation.
Human checkpoint Permissions, mapping, test approval
See how it works
Before using it: Provider permissions and supported interfaces determine what can be connected.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Monthly invoice prep / send
Prepare monthly invoices from approved billing inputs, with authorized delivery as part of the agreed process.
Human checkpoint Review before send if required
See how it works
Before using it: Reconcile amounts, verify recipients, and apply the company’s review policy before sending.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
Work Number / package-ID support diagnosis
Gather the error and relevant configuration context to help investigate an integration problem.
Human checkpoint Credential resets and client-specific config
See how it works
Before using it: People approve credential changes and other sensitive configuration actions.
Based on the September 16 client briefing. Scope and availability need confirmation for your company.
What we showed.
What we’re working toward.
Support investigations using relevant knowledge and configuration context, including a staging settings check.
Cerebrum and Argus connection work. Availability and setup still need confirmation for each client.
A clearer route for enhancement requests through Zendesk. Submission details will be shared when ready.
These are dated meeting updates, not a live deployment dashboard. For help with your company’s work, use your existing deverus support channel or your Workflow AS workspace.
The client journey.
Support, automation, and integration.
The briefing story stays available below: how requests enter Workflow AS, how automations and integrations are scoped, and how unresolved work reaches human review.
One place to ask.
A connected path to resolution.
Support, automations, configuration, and integrations—starting inside your deverus workspace, with context carried through each handoff.
Reserve your spot for the Workflow AS follow-upTuesday, November 3, 2026 · 11:00 a.m. Mountain · 10:00 a.m. Pacific · Noon Central · 1:00 p.m. Eastern
deverus clients already use Workflow AS for automation and support.Progressive rollout as capabilities are validated. Human review remains part of the process.
Workflow AS
Your company’s operational assistant. Start with what you need, in your own words.
- Understand the request
- Use relevant knowledge and history
- Investigate and perform authorized work
- Carry context into the next step
Define. Build. Run.
Turn repetitive work into a scoped automation, with testing and approvals.
Connect. Create. Measure.
Assess the connection, create the integration, and review its statistics.
Investigate. Act. Escalate.
Handle supported work; carry unresolved requests into human-reviewed specialist investigation.
the conversation
Describe the repetition.
Build a better way to work.
From courthouse information to client setup and aging pending items—start with the process your team wants to improve.
Many automation patterns are already running in client operations.Explore the examples above; they are not a complete inventory or a count of automation runs.
“Help us retrieve courthouse information.”
Connect the retrieval work to the screening process, using supported courthouses and information sources where access is available.
Examples identified by Shawn as existing automation areas. The steps shown illustrate how a request could be scoped; they are not live execution records.
- When
- An authorized search or information request is ready.
- Do
- Access the supported source, retrieve available information, and route it into the agreed workflow.
- Human checkpoint
- Review exceptions, ambiguous records, and any decision requiring human judgment.
- If a connection is needed
- Route the connection requirements to Integration AI first.
in client case studies
Connect the systems.
Keep the work connected.
Integration requests go to Integration AI to assess requirements, create the integration, and provide statistics on its operation.
“Connect our ATS to our screening workflow.”
Define which orders, status updates, or results need to move between the systems, and in which direction.
- Integration AI’s role
- Clarify the scope, assess source access, create the supported connection, and provide integration statistics.
- Before activation
- Confirm permissions, mapping, test results, and human approval. Specific feasibility depends on the provider and environment.
What you could review
Illustrative statistics view—not live data. Exact measures and controls depend on the implemented integration.
A handoff shouldn’t mean
starting over.
Follow a support request from the first question to its recorded outcome.
Ask inside your deverus workspace.
Describe the issue in the in-app conversation. Workflow AS gathers the details needed to understand what happened and what you need.
If a software change is needed · Proposed extension for confirmation
This development path extends the supplied support diagram; it is not a statement that every stage is already available or automated.
Not just a chat window.
A more informed next step.
The design brings documentation, previous investigations, and conversation history into the support process.
Start with what’s known.
- deverus Help Center
- Jira / Confluence
- AWS knowledge base
Relevant guidance and technical references inform the investigation.
Keep the history.
- Historical Intercom tickets
- Support conversation store
- Conversations, actions, outcomes
The goal: preserve collected information when another team becomes involved.
Build on the outcome.
- Lessons learned
- Logged, reusable skills
- Feedback into Workflow AS
Prior outcomes feed the learning loop shown in the process design.
The intended benefit is less repeated investigation and better-informed future assistance—not a promise of automatic resolution.
Your ideas deserve
a path to development.
We’re opening a dedicated path on our Zendesk board for the improvements you need—with AI-assisted development helping us explore and build the right solution. Until that board is live, use the on this portal.
“Here’s what would make our work better.”
Tell us what your team is trying to accomplish, what gets in the way, and what a useful improvement would look like.
- What should change?
- Describe the current experience and the improvement you want.
- Who would it help?
- Identify the team or customer workflow affected.
- What would success look like?
- Share an example, desired outcome, and any timing constraints.
Individual enhancements
Review needs specific to your configuration, reports, integrations, or operating process.
Shared improvements
Assess ideas that could benefit multiple clients and inform platform priorities.
Improve your operation.
Then help your customers improve theirs.
We’re exploring how you could offer Workflow AS to your own customers—adding automation services alongside your screening relationship.
Onboarding coordination
Help customers coordinate repeatable new-customer or employee onboarding tasks, documents, and handoffs.
Status & follow-up
Help their teams track screening progress and organize follow-up on missing information.
Connected workflows
Explore connections between the applications they use and the services you provide.
Identify one repetitive process. Together, assess feasibility, define responsibilities, and explore a focused offering.
Continue the deverus client journey
What would you improve in your business—and what could you help your customers improve?